VISA Secure Changes

July 24, 2023

Keeping your account safe and secure is our highest priority. We continue to partner with SHAZAM, our debit card processor, to implement additional authentication known as Visa Secure.

If you have a debit card this change applies:

When both the ecommerce merchant and Firefighters Credit Union participate in Visa Secure, the transaction will go through a risk-based authentication. As the cardholder, you’ll be asked to identify yourself by receiving a One-Time Passcode (OTP) via text message. Once received, you’ll enter this code on a checkout screen with SHAZAM’s logo.

If an invalid OTP is entered in the checkout screen, the transaction will not be authenticated. If three (3) consecutive invalid OTPs are entered into the checkout screen, your card will be blocked at all Visa Secure participating ecommerce merchants. To unblock your card, please contact Firefighters Credit Union.

Standard text messaging fees may apply.

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