What is the Firefighters Credit Union debit card?

The debit card allows members to make purchases and withdraw cash directly from their checking account.

What should I do if my debit card is lost or stolen?

Contact Firefighters Credit Union immediately at (608) 784-9480 so the card can be blocked and a replacement issued.

Where can I use my Firefighters Credit Union debit card?

The debit card can be used at ATMs and any merchant that accepts the card’s network.

ATM / Debit Cards

La Crosse • Onalaska • Holmen

Your Money. Anytime.

Access your money anytime with a Firefighters Credit Union ATM or Visa® Debit Card. Whether you’re making everyday purchases, withdrawing cash, or managing your account on the go, your card provides convenient, secure access to your funds.

Available to members in La Crosse, Onalaska, and Holmen, our debit and ATM card services are built for flexibility and ease of use.

Three Visa debit cards from Firefighters Credit Union are shown: one with a sunset over water, one with a blue pattern, and one with a silver marble design. All have contactless symbols and chip technology.

ATM Access

Firefighters Credit Union provides ATM access so you can:
Withdraw cash
Check account balances
Transfer funds (where available)

Members can use their debit card at ATMs nationwide. Shared branching access expands availability through participating credit union networks.

Debit Cards

Visa® Debit Card

Your Firefighters Credit Union Visa® Debit Card allows you to:
Make purchases anywhere Visa® is accepted
Withdraw cash at ATMs nationwide
Access funds directly from your checking account
Pay for everyday purchases without writing checks

Your debit card works both in-store and online, making it a convenient alternative to carrying cash.

Debit Card Security & Protection

Your Firefighters Credit Union Debit Card includes built-in protections to help safeguard your account.

Federally insured deposits through the NCUA (up to at least $250,000)
Fraud monitoring protections
Immediate reporting support for lost or stolen cards

If you notice unauthorized activity, contact us immediately so we can assist you.

Lost or Stolen ATM / Debit Card

If your ATM or Visa® Debit Card is lost or stolen, contact us immediately.

During business hours:
Call Firefighters Credit Union at 608-784-9480

After business hours or on weekends:
Call SHAZAM at 1-800-383-8000

Prompt reporting helps protect your account from unauthorized transactions.

Additional Details

If your card is lost or stolen, please call Firefighters at 608-784-9480 during business hours or if after business hours or on the weekend contact Shazam by calling 1-800-383-8000

Keeping your account safe and secure is our highest priority. We partner with SHAZAM, our debit card processor, to implement a fraud management solution powered by FICO® Falcon® to help protect your debit card against fraudulent activity.

We provide Text Fraud Alerts as part of our debit card protection program. You’ll receive text alerts when suspicious activity is detected on your Firefighters Credit Union debit card. If you receive a “fraud alert,” reply Yes or No to confirm or deny the activity. If you reply No (the activity is fraudulent), you’ll quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We’ll also automatically block your debit card to prevent any additional fraudulent activity.

If you reply Yes (the activity was legitimate), you can continue to use your debit card as normal. If you don’t reply to the text, or your phone number is not a mobile number, we’ll attempt to reach you via automated voice call.

Text message alerts from: 72718

Automated phone calls from: 855-219-5399

Make sure to save these numbers to your contacts so you don’t miss any alerts. This added protection to your debit card is automatic and text message alerts are free. To ensure we can reach you promptly if fraudulent activity is suspected, we’ll need to have your current contact information on file including phone number(s) and address. Please contact us if you have any changes in this information. We’ll keep your information completely confidential.

If you have any questions, or ever see a suspicious transaction on your debit card, please call 608-784-9480. Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.

Please remember we will NOT ask for your debit card number or Personal Identification Number (PIN) to verify your identity. Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.

Usage of our VISA Debit Card may be blocked in foreign countries where the possibility of fraud is extremely high or where an exceptional number of fraudulent transactions have originated. If you will be traveling internationally and want to find out if you are able to use your card at your destination, please call (608) 784-9480 before you go.

Usage of our VISA debit cards may be blocked for certain PINLESS and signature based transactions.

Debit Card Fraud Alerts and Balance Information

Download SHAZAM Brella for free from the Apple App Store, Google Play, or log in to https://shazambrella.net/ and enter your full card number to determine if your card is eligible.